Refund and Returns Policy

Please read this policy carefully before placing your order. By placing an order on savitriagencies.com, you confirm that you have read, understood and accepted the terms below.

1. Our Position on Returns

Every product listed on our website carries a clear description, brand name, specification, quantity/pack size and product images. The customer selects and purchases the product of their own choice, on their own judgement, after reviewing this information.

Therefore, we do not accept returns, exchanges or refunds on the basis of change of mind or personal preference.

This includes, but is not limited to:

• Ordered the wrong product, wrong variant, wrong colour, wrong size or wrong pack size by mistake
• Did not like the product, its colour, its finish, its quality or its design after receiving it
• Product does not match the customer’s expectation (though it matches the listed description)
• Ordered more quantity than required, or no longer needs the product
• Found the same product cheaper elsewhere after purchase
• Slight variation in shade, print, packaging design or texture from the product photograph, since screen colours and brand packaging batches vary
• Bulk, institutional or school-list orders placed as per the customer’s own requirement list

Once an order is placed, it is treated as final. We request all customers to check the product name, brand, model, pack size and quantity carefully before completing the payment. If you are unsure about any product, please contact us on WhatsApp before ordering — we will gladly help you choose correctly.

2. When a Return IS Accepted

A return, replacement or refund will be accepted only in the following two situations:

A. Wrong Item Sent by Savitri Agencies

The product delivered to you is different from the product you ordered — a different brand, different model, different variant or different pack size than what appears on your invoice.

B. Manufacturing Defect

The product carries a genuine defect from the manufacturer that makes it unusable for its intended purpose — for example, a stapler mechanism that does not function, a pen that does not write at all, a geometry box with a broken or missing internal component, a notebook with misprinted, blank or missing pages, a calculator that does not power on.

A manufacturing defect does not include normal wear, damage caused after use, ink drying due to the cap being left open, or ordinary cosmetic marks on outer packaging.

No return will be accepted for any reason other than the two conditions above.

3. How to Raise a Return Request

To keep the process simple and fair for everyone, the following steps are mandatory.

Step 1 — Record an unboxing video. Please record a single, continuous, unedited video while opening the sealed parcel, clearly showing the shipping label and the contents. This video is compulsory for every return claim. Claims without an unboxing video cannot be verified and will not be accepted.

Step 2 — Report within 48 hours of delivery. Contact us within 48 hours from the time of delivery. Requests raised after 48 hours will not be entertained.

• WhatsApp: +91 99370 72437
• Email: support@savitriagencies.com

Step 3 — Share the required details. Please send us:

1. Your Order Number
2. The unboxing video
3. Clear photographs of the product, the defect or the wrong item, and the outer packaging
4. A short description of the issue

Step 4 — Verification. Our team will verify your claim within 2–3 working days and inform you of the decision by WhatsApp or email. For manufacturing defects, we may need to refer the item to the brand or manufacturer for confirmation, which can take additional time.

Step 5 — Return pickup. If your claim is approved, we will arrange a reverse pickup where our courier partner services your pincode. If reverse pickup is unavailable at your location, you may be asked to self-ship the product to our address, and we will reimburse the reasonable courier charge on submission of the receipt.

4. Condition of the Returned Product

The product must be returned:

• Unused and in its original condition, with no writing, marking, scratches or signs of use
• In its original packaging, with all seals, tags, labels, wrappers, blister packs, boxes, free items and accessories intact
• Along with the original invoice

If the returned product does not meet these conditions, the return will be rejected, no refund or replacement will be issued, and the product will be sent back to you at your cost.

5. Resolution — Replacement or Refund

Once the returned product reaches us and passes inspection:

• Replacement is our first resolution. We will dispatch the correct or defect-free product to you at no extra cost.
• Refund is issued only if the correct product or a defect-free replacement is not available in our stock.
• Approved refunds are processed to the original payment method within 7–10 working days of the product reaching and clearing inspection at our warehouse. The actual credit date depends on your bank or payment provider.
• For Cash on Delivery orders, refunds are made by NEFT/UPI to a bank account provided by the customer.
• Shipping charges for an approved return (wrong item or manufacturing defect) are borne by Savitri Agencies. The original delivery charge, where applicable, is also refunded in these two cases.
• COD handling charges, if any, are non-refundable.

6. Non-Returnable Products

The following are not eligible for return, replacement or refund under any circumstances, other than a wrong item being dispatched by us:

• Books, textbooks, guides, sample papers, test papers and all printed material
• Products where the seal, shrink wrap or blister pack has been opened or broken
• Consumables that have been used — inks, glues, adhesives, refills, crayons, colours, markers, correction fluids
• Combo packs, gift sets and gift-wrapped items where any part of the set has been opened
• Products sold under clearance, special discount or “as-is” listings, where this is stated on the product page
• Custom, personalised, printed or specially procured items ordered on the customer’s specification
• Free items, samples and promotional products

7. Order Cancellation

• Orders may be cancelled only before dispatch. Please contact us on WhatsApp immediately if you wish to cancel.
• Once an order is packed and handed over to the courier, it cannot be cancelled.
• If a prepaid order is cancelled before dispatch, the full amount is refunded within 7–10 working days.
• If a Cash on Delivery parcel is refused at the door or remains undelivered due to the customer being unreachable, giving an incorrect address, or repeatedly refusing delivery, we reserve the right to decline future COD orders from that customer.

8. Products Under Brand Warranty

Certain products — such as calculators, heavy-duty staplers, punches and similar goods — carry a warranty directly from the manufacturer. For any issue arising after the 48-hour reporting window, the manufacturer’s warranty terms apply, and the claim must be raised with the brand’s authorised service centre. We will assist you with the invoice and the necessary details for such claims.

9. Contact Us

For any question regarding this policy, or to raise a return request:

Savitri Agencies Email: support@savitriagencies.com WhatsApp / Phone: +91 99370 72437 Website: https://savitriagencies.com

Savitri Agencies reserves the right to amend this Refund and Returns Policy at any time without prior notice. The policy in effect on the date of your order will apply to that order.

Return could also result in refund of money in most of the cases. Points to be noted:

1. Savitri Agencies can always accept the return irrespective of the policy. Buyer needs to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, Savitri Agencies while closing the return ticket can select one of the following:

2. Replace after shipment collection – Savitri Agencies has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

3. Refund after shipment collection – Savitri Agencies has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

4. Refund without shipment collection – Savitri Agencies has agreed to refund the buyer without expecting the original shipment back)

5. Replace without shipment collection – Savitri Agencies has agreed to replace the order without expecting the original shipment back)

6. On certain select days as specified by Savitri Agencies (such as ‘The Big Billion Day’) separate policies may be applicable.

In the event Savitri Agencies accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account. In case Savitri Agencies doesn’t close the ticket in 3 days from the date of intimation to Savitri Agencies about the refund request, the refund request shall be settled in favor of the Buyer. Further for returns being made by Buyer to Savitri Agencies of the product, the following parameters needs to be ensured by the Buyer:

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from Savitri Agencies.

Shipping cost for returning the product shall be borne and incurred by the customer.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

• Savitri Agencies can always accept the return irrespective of the policy.
• If Savitri Agencies disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer needs to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on the Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:

• Shipping was damaged
• Item was defective
• Item Dead on Arrival
• Item(s) were missing
• Wrong item sent

2. An intimation shall be provided to Stationery Bazaar seeking either “approval” or “rejection” of the replacement request.

3. In case Savitri Agencies accepts the replacement request, Buyer shall be required to return the product to Savitri Agencies and only after return of the product, Savitri Agencies shall be obliged to provide the replacement product to the Buyer.

4. In case Savitri Agencies rejects the replacement request, Buyer can choose to raise a dispute by writing to support@savitriagencies.com

In case Savitri Agencies doesn’t have the product at all, Savitri Agencies can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If Savitri Agencies doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Savitri Agencies shall be liable to refund amount paid to the Savitri Agencies.

All shipping and other replacement charges shall be borne and incurred by the customer.